Monday, February 20, 2006

Blue Light Special at Kmart

EC and I went to Kmart tonight to return some baby things that either we did not need or got duplicates of. We were in line and the girl at the desk called for a manager to come up and help. The manager was helping someone else, but the girl at the desk was telling him about the problem that her customer was having. The manager got rude (which I thought was funny) to this girl's customer and wanted to find out what the deal was. Something happened where this lady did not get back the right amount of money with her refund because the computer was saying something different. The manager asked what the money difference was and she said it was $0.80. Can you belive that? This lady was raising hell about 80 cents.

The manager reached into his pocket and gave the lady a dollar and said "this get her to shut up, we have customers in line." The lady responded that she was a customer also and that he was being rude and she was going to call someone. He replied, "you are not a customer blah blah blah, call whoever you want, call them twice, write them a letter." We did not know what the blah blah blah part was until later. At this point, EC and I were second guessing about asking for a refund. The lady finally left and we got the refund we wanted. We also figured out what the deal was with the other lady.

She is an employee at Kmart who gives everyone hell. That is why the manager said she was not a customer. Here is what I think happened: The lady bought some stuff and used her employee discount. The employee discount is not valid on everything at Kmart. When she tried to return something the computer was not calculating something correctly. So on something that the lady paid full price for, the computer was giving her back the discounted price (80 cents less than she paid).

Don't get me wrong...I enjoyed the whole thing as it went down. It was very unprofessional, the way the manager acted, but the lady was bitching over 80 cents. If I were in the man's shoes I would have done the same thing and then probably choke slammed her right there in the main entrance. The manager told us that they put her working the night shift because they do not want her around many other employees and the customers (they was also inappropriate of him). He then proceeded to check the schedule to see what kind of tasks he could give her that night. He said something about the restrooms were smelling bad. It turns out that she had the night off. Anyway, I just thought I would let you know about the only excitement on my Sunday.

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